Return and Refund Policy

At Pad Delux, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right for you. We’ve made our return policy as easy as possible.

Please see the full POS Equipment Agreement below.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your hardware, please reach out to the Pad Delux at help@paddelux.com.  We can only process these requests within 30 days after delivery. 

Requirements

Within 30 Days - You must request a return within 30 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Pad Delux may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, Pad Delux will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options:

  1. The product will be shipped back to the customer at the original shipping cost; or
  2. The product will be recycled.

Return Shipping - All orders shipped to the Continental US are paid for by the customer, using a carrier that we’ve selected. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment. 

For orders outside the Continental US, customers are responsible for purchasing a label and sending the item(s) back to our warehouse. 

 We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase. In the event you are missing an item from your order, please contact help@paddelux.com. 

 

Instructions

As long as your return adheres to the requirements described above, follow these steps to return your product(s):

  1. Please contact Pad Delux at help@paddelux.com.
  2. After reviewing your claim, we will proceed with declining or accepting your goods.
  3. Packages must be mailed to our shipping department only.  Address provided.  

We will receive and review the products you have returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.

If you have any questions or concerns about making a return, feel free to contact the us at help@paddelux.com.  

POS EQUIPMENT AGREEMENT

These terms apply to the purchase of Shopify POS hardware products. By placing an order for POS hardware, you accept and agree to the terms of this agreement.

Availability 

Every effort is made to maintain sufficient stock of all the products we offer. Potential inventory shortages at our distributor may impact our ability to fulfill an order. We reserve the right to cancel an order if we are, for any reason, unable to fulfill the order requirements. If we are unable to fulfill an order, we will notify you by email.

Shipping

Inventory shortages or other fulfillment issues may cause delays. Your order is shipped using a carrier that we have selected. You will be responsible to cover the shipping fee when providing address is located in the Continental US.  Please allow 1-2 business days for processing + delivery. Every effort is made to facilitate the delivery of your order on time. After your order is processed and fulfilled, we will send you an email containing the order tracking number. 

Please note that Chip & Swipe Readers and physical gift cards are non-returnable and non-refundable.

No returns are accepted over 30 days. We only accept returns of the hardware we sell directly to you. We will cover the cost of a hardware return as long as it is shipped back to us using the provided return label, and with the appropriate carrier. Priority shipping charges selected at checkout are non-refundable. If we suspect you’re abusing the return policy (for example by returning products on multiple occasions or on a seasonal basis), we reserve the right to refuse your request.